Refund policy

You are buying at a distance, so you have the right to withdraw from the contract without giving a reason. Below is how to do it, within what time, and what happens to your money.

Deadline and how to tell us

When you buy online you have 14 days from receiving the jewelry to tell us that you are withdrawing from the contract, without giving a reason. Write to atelier@bellerpol.sbs. Give the order number or anything else that lets us find your purchase. Once you have told us, send the jewelry back within the next 14 days.

Sending your statement before the 14 day deadline expires is enough to meet it. A withdrawal does not require our approval. You do not need to use any form or have an order number, as long as you give us anything else that lets us find your purchase.

Sending it back and who pays

You arrange and pay for the return shipment yourself. We do not provide a return label. Protect the jewelry for transport and send it to: BELLER, ul. Mokotowska 71, 00-530 Warsaw, Poland. Where the claim concerns goods not conforming to the contract, BELLER bears the necessary shipping costs.

Examining the jewelry and its packaging

You may examine and try on the jewelry as far as you need to check its qualities and fit, just as you would in a boutique. If you go beyond that and the value of the jewelry drops, you may be liable for that drop in value. Please enclose the BELLER packaging, the certificate and the tags if you still have them. Missing protective packaging alone does not take away your right to withdraw.

Personalization and reduced prices

The right of withdrawal does not cover jewelry that is not prefabricated and is made to your specification or clearly personalized, for example jewelry with an individual engraving. This exclusion does not limit your rights in respect of a complaint. A reduced price alone does not remove the right of withdrawal.

Choosing a standard size or a variant from a list is not personalization. Neither is the fact that the jewelry is made after you place the order.

Your money back

We return the payment without undue delay and no later than 14 days from receiving your statement of withdrawal. We may wait for the jewelry to reach us or for proof that you have sent it back, whichever comes first. We use the original payment method unless you agree another one with us, at no extra cost. If you withdraw from the whole order we also return the delivery cost you paid, up to the cheapest standard delivery offered at the time of purchase.

Exchange

An exchange is our goodwill, not the statutory right of withdrawal. If the size or the model turns out to be wrong, we will exchange the jewelry within 14 days of delivery, on the same terms as a return. Any difference in price is settled both ways. Resizing is not an exchange: one resizing of a ring or one shortening of a bracelet is part of the purchase and we carry it out free of charge.

Purchases in a boutique

The right of withdrawal applies to distance purchases. Jewelry bought at our boutique at Mokotowska 71 in Warsaw or Szczepańska 9 in Kraków can be exchanged within 14 days for another piece, unworn and with proof of purchase. This too is our goodwill, not a statutory right.

Gift cards

We write gift cards by hand in the boutique or send them with the order. If you buy one online, the right of withdrawal applies on the ordinary terms described above. Funds left on the card after the first purchase are not paid out in cash.

Damage and complaints

Please check the parcel on delivery. If the jewelry is damaged or faulty, or you receive something other than what you ordered, write to us straight away at atelier@bellerpol.sbs. A complaint is not a withdrawal: the 14 day limit does not apply, and BELLER bears the necessary shipping and repair costs.

How to report it

Write to atelier@bellerpol.sbs and give the order number or anything else that lets us find your purchase. We will tell you what happens next.